Event + Venue Operations Manager

We are looking for a Event + Venue Operations Manager to help us as we activate and transform some of San Francisco’s most amazing buildings into a premier event space portfolio.

Who We Are

We are Non Plus Ultra - we activate historic, one-of-a-kind properties, and unique civic-owned spaces by partnering with global brands, artists, and community leaders to create unparalleled experiences. Iconic, timeless, unique. We work with our partners to create incredible performances, elevated experiences, large-scale conferences, community activations, and mind-blowing events.

Who You Are

You’re a self-starter with a commitment to customer success. You are also a creative thinker, fantastic communicator, great listener, team player, and a tireless client advocate. You set high goals (because those are the most fun to crush). You speak our language (which, importantly, does not have a word for ‘No’ but does have a seemingly infinite number of ways to say ‘Yes’). You have no time to waste complaining about what is broken because you’re busy fixing it.

What you will be doing 

EVENTS

• Assist Event Managers in pre-planning operational aspects of the event according to the terms outlined in the client contract and production schedule.
• Hire, manage, and train event staff according to contract needs including bartenders, barbacks, bussers, runners, cleaning, coat check, heavy machinery, security, on-site managers, and miscellaneous labor.
• Ensure the proper setup and strike down of bars pre and post-event
• Support Beverage Operations Manager with inventory (ordering and receiving) as needed
• Manage operational event flow on the day of the event.  Act as on-site contact for all client needs/requests.
• Manage cleaning vendor pre- and post-event
• Maintain inventory of cleaning supplies for effective cleaning
• Order supplies as required

ADMINISTRATION

• Work with Event Manager to track event staff and vendor invoices
• Document all event expenses
• Cash handling if necessary
• Update Event Manager and Controller on upcoming expenses

SALES

• Work with Sales managers on costs for Bar Proposals (Bars, Cleaning, Coat Check, Labor) for clients
• Assist with walk-throughs, emails, and phone conferences to gather requirements

What we are looking for 

• Experience necessary
• Must be: 
  • obsessively focused on client satisfaction…. perhaps subject to chronic bouts of need-to-be-liked syndrome 
  • a self-starter that thrives in fast-paced, entrepreneurial environment
  • metrics-driven
  • have strong problem-solving skills
  • detailed-oriented and organized to track and execute all opportunities well 
  • capable of designing/implementing processes (sometimes from scratch) to improve execution 
  • resourceful 
  • detailed-oriented and organized to track and execute all opportunities well 
  • able to deal with ambiguity to improve as we grow 

• Strong team player to make our company even better 
• Prior experience with event production or operations is preferred
• Strong verbal and written communicator who is customer-oriented and driven to close 

• Must be able to walk up and downstairs, be able to lift 50lbs  
• Must be able to use computer, phone, sit/stand for a long period of time 
• Must be respectful, kind, and decent

Hours, Pay and Benefits 

• Compensation: $80,000 - $85,000
• Paid vacation, health benefits and 401(k) 

• Access to fantastic events  

NPU is proud to be an Equal Opportunity Employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.