Venue Operations Manager - San Francisco

San Francisco, CA
Full Time
Manager/Supervisor

Want to boggle the minds of a few thousand perfect strangers? Leave people elated, albeit wistfully recognizing they may have just ended the experience of their lifetime?

Great! Here at NPU, we are looking for a dynamic Venue Operations Manager to help us as we activate and transform The Bay Area’s most iconic venues and public spaces.  You will be responsible for the end-to-end execution of events, from supporting event sales, ensuring permitting and regulatory compliance, managing budget and staffing, creating an awesomazing guest experience, and – most important of all – consistently outperforming our partners’ wildest expectations.  In other words, this position is first about delivering excellent service and next about delivering it some more working closely with the Sales, Legal & Regulatory, and Finance teams.     

Who We Are 

We are Non Plus Ultra — a passionate team of compulsive go-getters, resourceful rabble-rousers and community-building do-gooders. We activate historic, one-of-a-kind real estate properties by partnering with global brands, visionary artists, and community leaders to create unparalleled experiences. Iconic, timeless, unique… our venues include the storied Palace of Fine Arts and the landmark San Francisco Mint.  We work with our partners to create incredible performances, elevated experiences, large-scale conferences, community activations, and mind-blowing events with some of the world’s largest companies including Facebook, Gucci, Pepsi, Refinery 29, etc.  We trade in the improbable, dabble in the unimaginable, and go to the edge of what is possible for our partners — that is, after all, non plus ultra.  

Who You Are 

You’re a self-starter with contagious energy and a commitment to customer success. You are also a creative thinker, extreme listener, and team player. Client satisfaction is so important to you that your friends call you a well-functioning co-dependent. You set high goals (because those are the most fun to crush).  You speak our language (which, importantly, does not have a word for ‘No’ but does have a seemingly infinite number of ways to say ‘Yes’). You have no time to waste complaining about what is broken because you’re too damn busy fixing it. You’re looking for a job that doesn’t dim your shine at a company that allows you to burn your brightest.

Digging it? Here are some more details.

RESPONSIBLITIES

EVENTS

  • Assist producers in pre-planning operational aspects of the event according to the terms outlined in the client contract and production schedule.
  • Hire, manage, and train staff according to contract needs including bartenders, barbacks, bussers, runners, cleaning, coat check, heavy machinery, security, managers, and miscellaneous labor.
  • Ensure the proper setup and strike down of bars pre and post-event
  • Manage bar inventory (ordering and receiving)
  • Manage operational event details on the day of the event.  Act as on-site contact for all client needs/requests.
  • Manage cleaning vendor pre- and post-event
  • Maintain inventory of cleaning supplies for effective cleaning
  • Order supplies as required

ADMINISTRATION

  • Work with Producer to track event staff and vendor invoices
  • Document all event expenses
  • Cash handling if necessary
  • Update Producer and Controller on upcoming expenses

SALES

  • Work with Sales managers on costs for Bar Proposals (Bars, Cleaning, Coat Check, Labor) for clients
  • Assist with walk-throughs, emails, and phone conferences to gather requirements

Requirements

  • 5+ years of experience in operations for large and medium-sized venues
  • Bar management experience (inventory, ordering and staffing)
  • “Just get things done” attitude;
  • Obsessively focused on partner satisfaction…. perhaps subject to chronic bouts of need-to-be-liked syndrome;
  • A self-starter that thrives in fast-paced, entrepreneurial environment;
  • Have strong problem-solving skills and metrics driven;
  • Detailed-oriented and organized to track and execute all opportunities well; 
  • Capable of designing/implementing processes (sometimes from scratch); 
  • Have a sense of humor and humility;
  • Proficiency in Microsoft Office and Google Suite;
  • Familiarity with Salesforce a plus;
  • Some travel required between NPU venues throughout California;
  • Must be able to walk up and down stairs, be able to lift 25lbs;  
  • Must be able to use computer, phone, sit/stand for a long period of time. 

Hours, Pay and Benefits 

  • Compensation based on experience with potential for bonuses based on profitability;
  • Paid vacation, health benefits and 401(k); 
  • Unique work space; 
  • Access to fantastic events.

NPU is proud to be an Equal Opportunity Employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value. 

OK, one last thing

Not a good fit? Then please share this. We don’t have to tell you. You know you’re awesome. Awesome people tend to befriend other awesome people. Pass this on, help us out, and introduce a friend to a possibly life-changing move. Sounds like a pretty solid minute, to us!

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